Article 1 – Purpose

These general terms and conditions define the rights and obligations of the parties in the context of remote booking of services offered by La Villégiature, whose contact details are specified in the booking confirmation document. They govern all steps necessary for booking and managing the reservation between the contracting parties. The client acknowledges having read and accepted these General Terms and Conditions of Sale and the terms applicable to the booked rate available on the website. These General Terms and Conditions of Sale apply to all bookings made via the internet, through our booking platform.

​

Article 2 – Booking
The client selects the services presented on the booking platform. They acknowledge having been informed about the nature, purpose, and booking procedures of the services available on the platform and having requested and obtained any necessary and/or additional information to make the booking with full knowledge of the facts. The client is solely responsible for their choice of services and their suitability for their needs, and our liability cannot be sought in this regard. The booking is deemed accepted by the client at the end of the booking process.

​

Article 3 – Booking Process
Bookings made by the client are done online (on www.la-villegiature.com) or by phone directly with the owner.
The booking is considered concluded upon receipt of the booking confirmation. The client agrees to ensure the truthfulness and accuracy of the information provided.
After the final selection of services to be booked, the booking procedure includes entering the credit card information if a guarantee or prepayment is required, reviewing and accepting the general terms and conditions of sale and the terms of the booked rate before confirming the reservation, and finally, the client validating the booking.

​

Article 4 – Booking Acknowledgment
The booking platform acknowledges receipt of the client’s booking by sending an email without delay.
For online bookings, the email confirmation summarizes the contract offer, the booked services, the prices, the terms of sale related to the selected rate accepted by the client, the booking date, after-sales service information, and the address of the establishment where the client can submit complaints.

​

Article 5 – Cancellation or Modification by the Client
Any modification of the booking, date, or room is only possible with the owner’s agreement and may incur additional fees, depending on availability at the date of modification.
The client is informed of the specific conditions in case of cancellation before the start of the stay:
    •    If canceled more than 15 calendar days before the arrival date, the deposit paid at booking will be fully refunded.
    •    If canceled between the 14th and 3rd calendar day before the arrival date, the deposit will remain with the owner.
    •    If canceled less than 48 hours before arrival, the full amount of the booking will be due to the owner.

In case of early departure, the full booked service remains payable.
All bookings are personal and cannot be transferred to a third party, free or paid.

​

Article 6 – Use of the Service
In accordance with regulations in some countries, the client may be asked to complete a police registration form upon arrival and must present an ID. Any behavior contrary to public order may result in the client being asked to leave the premises without compensation or refund if payment has already been made.

​

Article 7 – Duration of Stay
The client booking accommodation for a set period cannot claim any right to remain on the premises.

​

Article 8 – Cancellation by the Owner
If the owner must cancel the booking before the stay, they will immediately inform the client by registered letter with acknowledgment of receipt. The client will be fully refunded.

​

Article 9 – Arrival Time
The client must arrive on the date specified, no earlier than 3:00 PM and no later than 9:00 PM. The client must notify by phone if delayed. Arrivals after 10:00 PM should be avoided if possible.

​

Article 10 – Breakfast
Breakfast is served from 7:30 AM to 10:00 AM.

​

Article 11 – Departure Time
Check-out is by 11:00 AM.

​

Article 12 – Payment of Balance

The balance of the stay must be paid before departure, at the client’s initiative.

An invoice is provided to the client upon request at departure, detailing the service, the amount of accommodation, the amount of any additional services, the amount of tourist tax, and the applicable VAT.

​

Article 13 – Room Changes

It is possible that the owner, for service or safety reasons, may need to change the room initially reserved by the client.

In this case, the change will always be for a room of the same capacity and providing the same or higher level of service. No additional costs will be charged.

​

Article 14 – Pets

Pets are allowed, with a limit of 2 animals.

The client undertakes to maintain the cleanliness of the room (floor, furniture) and the common areas (including outdoor spaces, especially by collecting waste), and to respect other guests, particularly those who do not wish to be near animals.

Any damage caused will be subject to compensation equal to the damage incurred.

​

Article 15 – Way of life and use of the premises

To preserve the tranquility of the premises and the comfort of guests, respect for a certain “way of life” is required, as is customary when living in a community.

In particular, smoking inside the rooms and common areas is prohibited, and guests are asked, as far as possible, to move away from doors and open windows so as not to disturb other occupants.

 

For safety reasons, it is strictly forbidden to use inside the premises:

 

• open flames such as matches, candles, torches, etc.

• lighting devices with open flames, candelabras, tapers, etc.

 

 

Such devices are only permitted outdoors, at a reasonable distance from the house, away from flammable materials, and must be positioned so that even in the event of accidental fall, they do not cause a fire.

 

The client agrees to return the rooms in perfect condition at the end of the stay and to systematically report and financially assume any damage for which they are responsible.

 

The rooms have been decorated and furnished with passion by the owner; guests are asked to respect the objects provided. Any undeclared disappearance of objects will be charged to the client afterwards at their replacement value.

 

Clients are reminded that minors on the property are under the sole and full responsibility of their parents or legal guardians.

​

Article 16 – Modifications of Terms

These Terms of Sale may be modified at any time and without prior notice.

Acceptance and compliance with these Terms of Sale are deemed acquired as soon as the deposit is paid.

​

Article 17 – Data Protection and privacy
Clients have access and rectification rights for their personal data. The owner will not share personal information for advertising purposes.

​

Article 18 – Liability
Photos are non-contractual. The establishment is not responsible for service failure due to force majeure, third parties, or the client. Fraudulent bookings will be canceled at the client’s expense.

​

Article 19 – Complaints
Complaints must be submitted in writing within eight days of departure.

​

Article 20 – Prices

THE PRICES AVAILABLE ON THIS SITE ARE THE BEST RATES OFFERED DIRECTLY BY THE OWNER, WITHOUT INTERMEDIARY.

 

The prices related to the reservation of services are indicated before and during the booking process. Prices are confirmed to the client in total amount including VAT, in the commercial currency of the establishment, and are valid only for the period indicated on the booking platform.

 

If payment at the establishment is made in a currency other than that confirmed in the reservation, the client is responsible for exchange fees.

All reservations, regardless of their origin, are payable in the local currency of the establishment, unless otherwise stated on site.

 

Unless otherwise indicated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist tax, etc.), where applicable, as shown on the pricing page, are payable directly at the establishment.

 

Prices take into account the VAT applicable on the date of booking. Any change in the applicable VAT rate will be automatically reflected in the prices indicated on the billing date. Any new legal or regulatory taxes imposed by the competent authorities will also be automatically reflected in the prices indicated on the billing date.

​

Article 21 – Payment

The client provides their bank details as a guarantee of the reservation, unless special conditions or rates apply, by credit card (Visa, Mastercard, American Express, etc., depending on the options offered by the establishment’s booking platform), by entering directly in the designated field (secured SSL encryption) the card number, without spaces, the expiry date (the card must be valid at the time of service), and the CVV security code.

 

The client must present themselves at the establishment with the credit card used to guarantee the reservation. Payment is charged by the establishment during the stay, unless special conditions or rates apply where partial or full payment is charged at the time of booking.

 

This prepayment is considered a deposit. In the event of a no-show (non-cancelled reservation – client not present) of a guaranteed reservation, the establishment will debit the client a lump-sum indemnity in the amount indicated in its General and Special Terms of Sale.

 

The establishment has chosen www.stripe.com to secure online payments by credit card. The validity of the client’s payment card is verified by Stripe. The card may be refused for several reasons: stolen card, blocked card, limit reached, entry error…

 

In case of a problem, the client must contact both their bank and the establishment to confirm the reservation and method of payment.

 

For rates subject to online prepayment, the advance amount, being the deposit, is debited at the time of booking.

​

Article 22 – Proof Agreement

Entering the required banking information, as well as accepting these General Terms and Conditions and the reservation form or request, constitutes an electronic signature which, between the parties, has the same legal value as a handwritten signature.

 

The electronic records kept in Stripe’s IT systems under reasonable security conditions will be considered as proof of communications, orders and payments made between the parties. The client is informed that their IP address is recorded at the time of booking.

​

Article 23 – Force Majeure

Force majeure refers to any event external to the parties that is both unforeseeable and insurmountable, preventing either the client or the establishment from fulfilling all or part of the obligations under the contract. Events usually recognized as force majeure or fortuitous events by French courts are considered as such.

 

Neither party can be held responsible to the other in case of non-performance of its obligations resulting from force majeure. It is expressly agreed that force majeure suspends the performance of reciprocal obligations and that each party bears the costs arising from it.

​

Article 24 – Governing Law
These Terms are governed by the law of the country where the establishment is located, without affecting mandatory consumer protection provisions of the client’s residence country.